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"Damage to roof"

A review of Hereford Gas Services Ltd by Ian Williams written on Monday 7th of October 2019


I am so annoyed with this company, after servicing my 86year old mothers gas fire, they damaged the roof loosened roof tiles allowing water ingress. ( limited attic access due to restricted height of roof apex),

Now they have been the only people to access the attic since 26th September, we noticed the ceiling has been damaged due to water ingress from the roof, which occurred only after they had been in the property. They subsequently visited again to say they were not responsible. Saturday I looked at the roof a tile has been pushed up from below and dislodged, a beading of silicone was loose on the roof, the only people to have been anywhere near this area was Hereford Gas Services Ltd.

They will not accept any responsibility so my 86 year old mother is having to pay for a repair not of her doing!

when I contacted them on Saturday they immediately were on the defensive saying the engineer never accessed the attic, this despite a dirty footprint in the bedroom suggesting otherwise. Note of worth, you cannot see the flu from the access point, which I pointed out to them.

Today Stuart one of the owners I am told telephoned stating their engineer never went into the attic, he completed his service without checking the Flu (funny I am sure this is part of the service requirement)

The only people who have been up were the second visit on Friday to assess the damage they done.

Now that's a little weird as on Saturday I was told no one had been up in the attic full stop.

When I mentioned that do not ask for payment as none would be forthcoming until you put right the damage you caused, i'm told that's ok we wont be doing anymore work at your mothers again. was that an admission of guilt?.

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Map showing Hereford Gas Services Ltd on Mortimer Road